Returns and Exchange Policy

1. Please review your orders very carefully. Contact our chat support at support@cherry.com.ph or 0996 7000 500 for any questions prior to ordering.

2. Only defective products purchased from our Site can be returned or exchanged within the replacement period from the Product’s delivery date to the customer.
   a. 128 days replacement: Phones, Tablets, Action Cam, Cherry Fit, Cherry Fit and Cherry Watch
   b. 7 days replacement: Home and Essential devices

3. If you believe that your product is defective, please call Cherry Customer Solutions via

                      Email address: support@cherrymobile.com.ph
                      Contact Number: 0996 977 7770

                      FB: Cherry Mobile Customer Solutions

4. If we determine, at our sole discretion, that the purchased Product is defective, you will be eligible to exchange your Product. We reserve the right to test your allegedly defective Product/s.

5. If the Product is deemed by our Technical Support NOT to be defective, our standard product warranty will apply. Shipping fees shall be shouldered by the customer.

6. If the condition of the product is misrepresented by the customer, Cherry’s standard product warranty guidelines will apply. Cherry may impose corresponding fees.