Refund policy

• Please review your orders very carefully. Contact our chat support at support@cherry.com.ph or 0996 7000 500 for any questions prior to ordering.

• Only defective products purchased from our Site can be returned or exchanged within 128 days from the Product’s delivery date to the customer.

• If you believe that your product is defective, please call Cherry Customer Solutions via

                      Email address: support@cherrymobile.com.ph
                      Contact Number: 0996 977 7770
                      FB: Cherry Mobile Customer Solutions

• If we determine, at our sole discretion, that the purchased Product is defective, you will be eligible to exchange your Product. We reserve the right to test your allegedly defective Product/s.

• If the Product is deemed by our Technical Support NOT to be defective, our standard product warranty will apply. Shipping fees shall be shouldered by the customer.

• If the condition of the product is misrepresented by the customer, Cherry’s standard product warranty guidelines will apply. Cherry may impose corresponding fees.