Refund policy

  • Please review your orders very carefully. Contact our chat support at or 0996 817 7000 for any questions prior to ordering.
  • Only defective products purchased from our Site can be returned or exchanged within 128 days from the Product’s delivery date to the customer.
  • If you believe that your product is defective, please call Cherry Customer Solutions via

                          Email address:
                          Contact Number: 0996 817 7000
                          FB: Cherry Customer Solutions

    • If we determine, at our sole discretion, that the purchased Product is defective, you will be eligible to exchange your Product. We reserve the right to test your allegedly defective Product/s.
    • If the Product is deemed by our Technical Support NOT to be defective, our standard product warranty will apply. Shipping fees shall be shouldered by the customer.
    • If the condition of the product is misrepresented by the customer, Cherry’s standard product warranty guidelines will apply. Cherry may impose corresponding fees.